1. What is Volumetric Weight?
The higher of the actual weight or the volumetric weight is considered while shipping the packages. Let me give you a hypothetical example: A person is shipping a Teddy bear to the CANADA which actually weight in 1kg or 2 kg but it’s going to take a lot of space on the plane because of its low density. To avoid these circumstances, the higher of the actual and volumetric weight is taken into consideration to standardize the shipping costs of less dense packages.
2. What is Mode of Payment ?
DD International allow cash transactions also So Payment can be done through Cash/NEFT/RTGS, IMPS, Debit / Credit Card, PayPal, Western Union, Paytm or any other mode
Debit / Credit Card attract a transaction fee of Rs 50 or 3% of transection value which is to be borne by the customer. PayPal attracts a fee a 12% (FOREX fee and transaction fee) which is to be borne by the customer.
3.What services do you provide?
We offer same-day delivery, next-day delivery, international shipping, freight services, and special handling for fragile items.
4. What should I do if I miss a delivery?
If you miss a delivery, our courier will leave a notice with instructions for rescheduling or picking up the package from a nearby location.
5. How are shipping costs calculated?
Shipping costs are based on the weight, dimensions, and destination of the package. Use our online shipping calculator for an estimate.
6.What are the packaging guidelines?
Ensure items are securely packaged to prevent damage. Use sturdy boxes, proper cushioning, and avoid using damaged or flimsy packaging materials.
7. Are there any items that cannot be shipped?
Yes, certain items are prohibited such as hazardous materials, illegal items, and perishable goods. Refer to our restricted items list for more information.
8. What should I do if my parcel is lost or damaged?
Contact our customer support team immediately with your tracking number and details of the issue. We will assist you with the claims process.
9.Are there customs fees for international shipments?
Customs fees may apply depending on the destination country's regulations. These fees are the responsibility of the recipient.
